How Does OpenBOM Customer Support Work?

Oleg Shilovitsky
Oleg Shilovitsky
29 August, 2023 | 2 min for reading
How Does OpenBOM Customer Support Work?

At OpenBOM, we believe that exceptional customer support is not just a service; it’s an experience. Each user, whether a novice or a pro, deserves prompt assistance and answers. In the age of digital ubiquity, we’ve harnessed a multi-channel support strategy to ensure that help is always within reach. Here’s how you can tap into the OpenBOM support ecosystem:

1. Online Resources 

A treasure trove of initial information about OpenBOM awaits you at our website and training library, found at help.openbom.com. Additionally, our regularly updated blog, YouTube channel, and social media networks are bursting with tips, tricks, and insights.

2. Online Chat 

Ping us via the chat feature on the OpenBOM website. Ensure you leave your email so we can revert quickly, and you’ll usually have a reply before you can say “BOM”!

3. The Classic Phone Call 

Still a fan of voice communication? Our phone number is right there on our website (scroll down). Leave your number, and we promise to ring you back.

4. Email Support 

Need in-depth assistance or have a detailed query? Reach out to us at support@openbom.com. Once you send an email, an automatic support ticket is generated to ensure your query is addressed promptly.

5. In-App Support

While using OpenBOM, if you stumble upon an issue, click on the “Support” button within the app. This feature lets you capture screenshots, and videos, annotate them, and send them directly to our support team. This method is not only efficient but is monitored around the clock, ensuring it gets a priority response.

6. The OpenBOM Community 

Our community website, community.openbom.com, is a vibrant space for users to interact with team members and fellow users, sharing insights, experiences, and solutions.

7. Live Stream 

A recent addition to our support portfolio is the OpenBOM live stream. Keep an eye out for announcements on our online product streams, where we tackle FAQs and demonstrate features in real-time.

Specialized Initiatives at OpenBOM:

  • Continuous Learning: We pride ourselves on learning from our customers. Every query or feedback refines our understanding and our product.
  • Tailored Onboarding Training: Every enterprise is unique, and so are its requirements. We offer dedicated training sessions tailored to individual business needs.
  • Web Meetings: If an issue can’t be resolved through the usual channels, we’re always ready to hop on a web meeting to understand and address the challenge better.

Conclusion: 

OpenBOM’s support isn’t just about problem-solving; it’s about forging lasting relationships. Don’t just take our word for it – our great ratings and reviews on G2 are a testament to our commitment to excellence.

REGISTER FOR FREE to check out OpenBOM today. 

Best, Oleg

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