How is OpenBOM concurrent license subscription work?
OpenBOM provides monthly or yearly subscriptions. The subscriptions can be purchased online using this page. Please use your OpenBOM Account email or follow the instructions on the purchasing page. If you have any questions, please contact support (support@openbom.com). For more information about OpenBOM subscriptions, please read OpenBOM Terms of Services online. OpenBOM is not limiting you in the number of users in Team, Company, and Enterprise subscriptions. But OpenBOM defines the number of active users (concurrent sessions) that can sign to OpenBOM simultaneously). Note, that OpenBOM Drive seats can be activated up to the limit of concurrent licenses. You can change the users that use Drive. The initial concurrent licenses are set for Team (3) and Company (5) concurrent licenses. More concurrent licenses can be purchased.
What is active session in OpenBOM plans?
An active user session is a session on a specific device and specific browser (eg. your PC and Chrome). Once you sign in, OpenBOM considers it as an “active session”. You can stop an active session by using the “Sign-out” command. At that moment, you can sign in with the same user on a different computer or browser. If for some reason, you forgot to sign in on a specific device that is out of reach for you, OpenBOM will allow you to sign out remotely and take an active session on the device browser you want to use now.
How Concurrent User Licenses Work In Different OpenBOM Subscription?
OpenBOM Free user and Professional User subscriptions are limited to a single active session. OpenBOM Team and Company subscriptions are also limited to a maximum number of concurrent users (the number of team/company users that sign in at the same time). The initial number of concurrent users in the subscription you purchase is 5. However, you can purchase additional concurrent users (any number starting from one additional concurrent user license).
Is concurrent license mechanism limits how many users I can add to my team or company?
No, you can still add as many users as you want to OpenBOM Team or Company account
What is OpenBOM Drive and File Storage Limit
OpenBOM provides unlimited storage for item file attachments and Drive service
What is the difference between data storage and file storage
OpenBOM Is a data management system. The data you store in OpeBOM – items, properties, records, BOMs, etc. However, you can attach files and upload files to OpenBOM (using specific property type – reference properties).
Is there a limit how much data I can store in OpenBOM?
OpenBOM doesn’t limit you on how much data you can store in OpenBOM.
What is included in onboarding service?
OpenBOM provides a special premium onboarding experience. Check details in the OpenBOM Training Library – https://help.openbom.com/onboarding-experience/
Is there a free plan for Education and non-commercial usage?
OpenBOM provides a free subscription plan for education projects and personal users such as a hobby or home projects. Check the Pricing menu on the website.
How does a Free User subscription plan work?
OpenBOM provides month to month, a free subscription plan for a single user. Check the features table above for available free functions
What are the differences between OpenBOM plans?
OpenBOM features are different between plans. Check the feature table above to see what features are supported. The transitions between plans are automatic, your data is preserved, no migration is needed. For more details about OpenBOM features, check help.openbom.com.
Where can I find detailed information about OpenBOM product features and functions?
Please navigate to OpenBOM Online Training (help.openbom.com) for detailed product documentation, videos, training course, webinars, and product F.A.Q.
Can I use the same user account multiple times in different browser tabs (or windows)?
Absolutely, you can open as many windows and tabs as you want in the same browser
Can I use the same user account in CAD integration and browser at the same time?
Absolutely, you can use OpenBOM in CAD (Eg. Onshape, Fusion 360, Solidworks, etc) and use it in the browser at the same time.
What if I forgot to sign-out from my computer in my office/ home and I need to sign-in on another device?
OpenBOM’s alert message will give you an option to sign out remotely.
Will the OpenBOM session expire automatically?
Yes, the OpenBOM session expires automatically in 24 hours after you sign in.
Are there any differences between different users in my team with licenses (Eg. read-only user vs Editing user)?
No, each user is equal in terms of licenses and consumes one concurrent license.
Can I use the same user account multiple times on different computers?
No, you can use an OpenBOM user in a specific device and browser. If you want to use it on another device, you need to sign out from your other active session.
How to purchase an additional concurrent license?
OpenBOM pricing page will be updated to provide a link to purchase an additional concurrent license for your Team and Company.
Is there a cost for OpenBOM CAD Add-ins
Some CAD integrations are included in OpenBOM professional subscriptions. For a detailed list of what is included in a specific subscription, please check our integration page (openbom.com/integrations)
How to install OpenBOM CAD Add-ins?
Installation packages are available for each integration on OpenBOM Integration Page (openbom.com/integrations).
Should I pay separately for CAD Add-ins?
It depends on the CAD Add-in. Please check OpenBOM Integration Page (openbom.com/integrations).
What’s the difference between Professional Team and Company subscriptions?
Team and Company subscriptions are different in features. The main difference is change management and ECR/ECO mechanism which makes Company subscription your default choice for full PLM implementation. A team subscription allows you to manage product information, and revisions and is essentially good for a smaller team with less structured processes. Team and Company are for a group of people. You will have a Team Administration account to create accounts for other users.
Is there a limit to the number of BOMs I can create in the free or paid plans?
No limits for the number of BOMs, Catalogs, Vendors, etc. OpenBOM Storage size is limited as described in the subscription. You can purchase an additional storage
How can a Team (or Company) administrator add more users to OpenBOM?
OpenBOM Team/Company administrator has access to a special menu in the OpenBOM tool that allows managing users – add, remove, and manage their access rights.
How do I upgrade from a Free User subscription to one of the paid subscriptions?
If you’re on a Free User subscription plan and wish to move to a Professional user, Professional Team, or a Company subscription plan, here’s what you do (hint, it’s simple): Purchase a plan using this page by clicking the “Buy now” button above. You can use a separate email for billing if needed, but please specify the OpenBOM user account in the purchasing form. Your account will be automatically updated to a paid plan after the purchase. If you have any questions, please contact support@openbom.com
Is there an annual subscription plan, i.e. I pay a full 12-month subscription up front?
Yes, we provide monthly and annual (yearly) plans. The annual plan is for 12 months paid upfront.
Can I cancel a subscription plan at any time?
Yes, you can. However, keep in mind we have a “no refund policy”. A canceled paid monthly plan will conclude at the end of the monthly term. A canceled annual (yearly) plan will conclude at the of the annual term. We will respect the privacy of your data per our Privacy Policy. Monthly and Annual subscription plans renew automatically unless canceled per the Terms of Service.
How to delete my free account?
To delete your free account, plaese contact support@openbom.com
What happens to my data if I cancel my subscription?
Your data is private and confidential to you and all registered users regardless of subscription license. If you cancel the subscription, your account automatically will turn into a free account. Should you choose to delete your account we will not retain your data. More info can be found at Privacy Policy.
What is the Enterprise subscription?
The Enterprise subscription applies to organizations that wish to deploy OpenBOM with additional security options, develop custom integrations, or support custom or private hosting options. Check features in the table above. Please email support@openbom.com for more information.
Does OpenBOM support Multi-Factor Authentication?
OpenBOM supports MFA at the Company Subscription level.
I did't find the answer on my question. What should I do?
Please contact support @ openbom dot com.
