March 19, 2020
We live in a very unique time. COVID19 pandemic is impacting everyone these days – families, businesses, friends. As the situation continues to affect more businesses, I decide to take a moment to reach out and share information about how OpenBOM operates these days and how we support our users and customers.
Before diving in the details, our thoughts are with all affected by the virus and particularly those who are sick. OpenBOM team wishes to all speedy recovery. God bless our healthcare workers and other people who care for people across the globe.
OpenBOM Service and Support
Our first priority is to continue providing OpenBOM service and support all OpenBOM customers around the world. In such a complex situation, we are fully committed to non-interrupted service and ongoing support as we always do. We keep business is usual and you won’t feel any difference with our normal business.
There is no interruption in OpenBOM development. We are working on many new features, bug fixes and improvements in OpenBOM and I cannot wait to share what is coming in the new release.
Our team is operating completely remotely from home offices. We are blessed with great people working together on OpenBOM and sharing the passion for changing the world of engineering and manufacturing software with OpenBOM.
Q: What OpenBOM is doing to keep up to the speed with the situation
A: We keep a close eye on news and updates from the governments and health organizations. Working across multiple countries we maintain remote communication as we usually. We restricted all meetings and travels, encouraging people to stay at home and maintain social distance.
Q: How customer support is maintained
A: We will continue to provide all support remotely via email or online support system. It will not be any support interruption to all OpenBOM users and customers.
Q: Will there be delays in support or service?
A: At this stage, we don’t expect any changes in support and service. OpenBOM infrastructure is fully supported by Amazon Web Services and we are not expecting any service degradation and our communication.
To sum up…
With the rapidly shifting new cycle and increased concerns about COVID10, we at OpenBOM want to assure you that we are here for you and aim to provide you with the best service to support your ongoing product development and operation. If there is anything we can help you with, please don’t hesitate to contact our support or me directly.
Check what OpenBOM can do today subscribing to OpenBOM here or request a trial version.
Best, Oleg @ openbom dot com.
Let’s get to know each other better. If you live in the Greater Boston area, I invite you for a coffee together (coffee is on me). If not nearby, let’s have a virtual coffee session — I will figure out how to send you a real coffee.
Read OpenBOM customer reviews on G2 Crowd to learn what customers are saying about OpenBOM.